Terms and Conditions

View our full privacy policy here.

Protection of Financial Transaction Data
During payment card data entry, confidential information is transmitted via a public network in a protected (encrypted) form. Payment card information is not available to our system at any moment.

Impact Hub doo Beograd offers a money back policy due to termination of contract or unsatisfactory service delivery determined by written (email) communication. Contact your account manager or belgrade@impacthub.net to request a refund for agreed services. Please fill in this form and send it to belgrade@impacthub.net for a refund request.

Please fill in this form and send it to belgrade@impacthub.net for any complaints you might have with the services delivered.

In the case of refunding funds to a customer who previously paid with one of the payment cards, in part or in full, and regardless of the reason for the return, Impact Hub doo Beograd is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dinacard payment method, which means that the bank will refund the funds to the payment card user’s account at the seller’s request.

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in shown currency into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations/your issuing bank. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site and your credit card bank statement. Thank you for your understanding.